It took a Facebook group advocating a boycott and an investigative report by CBC reporter Simon Gardner to get the head office of Second Cup to take employee complaints against a franchise owner seriously.
As a parent of a former employee, I know that the complaints are more than justified. The owner of the Bayshore Second Cup consistently underpaid employees, among other transgressions. No action was taken by Head Office until the whole situation hit the media. It is disheartening that employees are unable to get justice on their own merits, but at least something is finally being done.
It also mystifies me that business owners so frequently do not understand that treating employees - and customers and suppliers - honestly and considerately is good business. I know that this particular Second Cup lost a lot of business because of customer dissatisfaction. Only a prime location makes it a profitable venture. A survey taken of major Canadian businesses a number of years ago came to the conclusion that the most consistent factor for success was treating employees well. Happy employees are a fantastic asset to a business, something that this Second Cup owner completely fails to understand. Unfortunately the company itself has not been successful in creating an atmosphere where employees believe they have a viable recourse. It really is a shame, because on the whole, it's a decent coffee shop.
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