Showing posts with label CBC. Show all posts
Showing posts with label CBC. Show all posts

Wednesday, 3 December 2008

Shame on Second Cup

It took a Facebook group advocating a boycott and an investigative report by CBC reporter Simon Gardner to get the head office of Second Cup to take employee complaints against a franchise owner seriously.

As a parent of a former employee, I know that the complaints are more than justified. The owner of the Bayshore Second Cup consistently underpaid employees, among other transgressions. No action was taken by Head Office until the whole situation hit the media. It is disheartening that employees are unable to get justice on their own merits, but at least something is finally being done.

It also mystifies me that business owners so frequently do not understand that treating employees - and customers and suppliers - honestly and considerately is good business. I know that this particular Second Cup lost a lot of business because of customer dissatisfaction. Only a prime location makes it a profitable venture. A survey taken of major Canadian businesses a number of years ago came to the conclusion that the most consistent factor for success was treating employees well. Happy employees are a fantastic asset to a business, something that this Second Cup owner completely fails to understand. Unfortunately the company itself has not been successful in creating an atmosphere where employees believe they have a viable recourse. It really is a shame, because on the whole, it's a decent coffee shop.


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Sunday, 24 September 2006

It's so nice to know they care!

I am rather amused, or perhaps bemused, by the fact that I've had several visits to this site from the CBC. Every one of them had done a search for Christina Lawand in some form or another. I guess it's good to know they care what we think.

Christina, if it's you checking in, I for one am willing to let bygones be bygones. A personal apology and a promise to play fair in the future would about do it. And of course, coming through on that promise. Where have they been hiding you these days, anyway?

By the way, I also don't really care if you or the entire CBC is biased. As long as you're scrupulously fair and truthful in your reporting, which admittedly, is more difficult when leaning hard to one side.

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Tuesday, 19 September 2006

Gleanings from the blogosphere, Sept. 19

Aisha at Eteraz has a very interesting post on the opposition to terrorism in the Middle East, fatwas against it by Muslim clerics, and the not-so-powerful voice of Sharia law. A definite read if you were labouring under the impression that Muslims have not been speaking up against terrorism.


Paul D. Kretkowski at Beacon comments on China's generosity toward its neighbours. China is apparently building infrastructure in neighbouring countries. Kretkowski suggests that accepting this generosity could come back to bite them in the butt. Maybe sometimes it's a better idea to look a gift horse in the mouth.


Steve Janke at Angry in the Great White North is arguing, somewhat humorously, that the Harper government is not firing Guy Fournier as head of the CBC after some rather bizarre and unprofessional behaviour, precisely because it suits their purposes to have the CBC discredited. Sometimes I think the Conservatives are taking deviousness to new levels, but I am more often amused than horrified. Hoist 'em on their own petard!
[Update] Guy Fournier has now resigned.


Iraqi blogger Mohammed at Iraq the Model is bemoaning the violent reaction of Muslims to the Pope's speech and outlines Islam's history of spreading the faith by the sword. He puts the blame squarely on Muslim clerics.
Some accuse the pope of bad timing but I wonder what is going to be the best time to accept criticism and accept questions? Next year? a decade from now? When?

There will no be such time for our clerics who derive their power from this history, and to them, questioning or criticizing this history is a threat to their holiness and power.


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Saturday, 2 September 2006

Keep those cards and letters coming!

Stephen Taylor has a mole in the CBC who has informed him that the CBC has never received as many complaints about the work of reporter as they did over Christina Lawand's newsclip last month. I was still shocked to hear that only 118 people wrote or emailed. Still, politicians and media executives are accutely aware that for every person who writes in, there are many, many more who think the same thing but who don't express it, at least not to them. Never underestimate the power of a complaint!

Or a note of approval. I've actually sent a couple of emails to elected officials when I way particularly pleased with what they were doing. I think it's fair to say that an email can have more practical impact than a vote.

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Tuesday, 22 August 2006

An apology of sorts from the CBC

Diana Swain of the CBCStephen Taylor is running a clip from last night's CBC news broadcast in which Diana Swain apologizes on behalf of the CBC for not making it clear that Harper was not responding to the protester preceding him on Christina Lawand's newsclip. You may recall that Stephen Taylor had done a devastating exposé of the report, putting Harper's comments back into context and showing how that put an entirely different spin on things.

Most commenters on Stephen's blog felt that this was the best we could expect from the CBC although some were of the opinion that the apology was totally inadequate.
Far from displaying the merest hint of contrition, the tone suggests that they are reluctantly obligated to apologize because of the poor comprehension skills of those who complained. "It appeared as if the Prime Minister was responding directly to that particular protester."

Well no, it didn't. How could the PM, at a later press conference, possibly have been aware of and responding to the CBC's selected soundbite from a protest? The issue is that Lawand and her producer tried to make it look that way.

The CBC manipulated the edit to serve an obvious editorial agenda. They apologize, in effect, for a supposed editing mistake that accidently gave a false impression, when it is baldly obvious that the edit served the purpose of the entire piece, and was completely congruent with the editorial tone.

What about the totally gratuitous Bush/Harper slur in the piece? What about Lawand's insinuating tone of voice in the opening line when she refers to Harper meeting "a safe distance away"?

[...]A credible apology involves acknowledging what the wrong behaviour is, and a promise to change. I don't see a hint of that. We shouldn't be so credulous.

While I agree that the apology was inadequate and failed to acknowledge that the "misunderstanding" had been deliberately engineered, I am heartened that the CBC felt obliged to address this issue publicly. This is a tacit admission that they were surprised by the volume of complaints and felt the need to do damage control. I hope it also means they are aware now that any future shenanigans run a real risk of being exposed. We owe Taylor a debt of gratitude.

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Tuesday, 15 August 2006

The CBC responds [Updated]

Practising what I preach, I contacted the CBC last week about my concerns with misrepresentation on The National news broadcast. I also emailed Vince Carlin, the ombudsman for CBC, who forwarded my email to Jonathan Whitten, Executive Producer of The National, asking him to address my concerns. I got a rather lengthy reply (quite honestly, more than I was expecting). Seeing as it was funnelled through a Communications Officer, I strongly suspect it was a form letter, all the more so, since he got much more specific about my concerns than I did myself. I am not offended by this; it means that he's being called on this issue by a good number of people.

In essence, he refutes the charge of misrepresentation of the Prime Minister's position, but does concede that "The construction of the piece did make it appear the Prime Minister was responding directly to the woman protester, and that was not the case."

I do believe he is understating the degree of distortion. People retain overall impressions much better than they do words, and the overall impression was misleading and quite emotive.

But to be completely fair to the CBC, I am reproducing his response in its entirety. One last thought before I do:

It would appear that one of the greatest contributions that the blogosphere can make to public discourse is aggressively fact-checking the mainstream media.

Dear Ms. Di Giacomo:

Thank you for your email to CBC regarding a report aired on The National. Jonathan Whitten, executive producer of The National asked me to forward the following to you:

Thank you for your e-mail of August 12th addressed to Vince Carlin, CBC Ombudsman. As you know, Mr. Carlin asked me to reply.

You wrote to draw our attention to a report on the August 4 editions of THE NATIONAL that you feel is inaccurate and misleading. Specifically, you wrote that by juxtaposing a comment by a protestor with what you feel is an unrelated statement made by Prime Minister Stephen Harper in a news conference, the report misrepresented the Prime Minister’s views, and made him appear insensitive.

The report on THE NATIONAL on August 4th concerned the Prime Minister’s reaction to questions he was facing about the Middle East. The report began with protestors outside the Conservative caucus meeting in Cornwall, one of whom was seen saying that both sides killing innocent children is wrong and has to stop.

The Prime Minister, meeting behind closed doors, did not hear her message (although, as we reported, she was invited to meet with the Minister of Foreign Affairs), but reporters did ask him about civilian deaths in a news conference held after the caucus meeting. He did not reply to the question directly, but he told reporters – including the CBC’s Christina Lawand – that his policy on the Middle East remained the same and would not change because of public opinion surveys or protests. He said that Canadians are not neutral on terrorism and that he would not call for a cease-fire until the right conditions were in place. And, he said, when properly understood, his views represent the views of most Canadians. Ms. Lawand clearly stated those views in her report.

She also included a statement from the news conference – the one to which you referred – where the Prime Minister said he is "not preoccupied in any way with reaction within individual communities."

This statement was in response to a reporter who asked specifically how he felt about what seemed to be growing support in the Jewish community for his government and ended his question by asking whether he was concerned about the negative response among some in the Arab community. Mr. Harper replied that he agreed the Middle East conflict had a pretty strong resonance in some cultural communities, but that the government “can’t take positions based on polls, we can’t take decisions based on reactions within certain domestic communities.”

In the bulk of his answer, however, he explained that the issues were far larger than the concerns of some communities. These are “serious international issues, he said, “there are not only many lives at stake, there are a lot of long term strategic interests of this country and of the world.…” He talked about two major elements of the Canadian policy, about terrorist groups, both in Canada and abroad. He talked about humanitarian concerns, including evacuation and re-construction as being among the “focuses of our activity.”

Then he returned to where he had started his answer and repeated: “I’m not concerned or preoccupied in any way with reaction within individual communities. I think that reaction is very predictable.” That was the clip included in the report following the protestor. It is logical to conclude here that the reaction he is “not concerned” with, is the kind of reaction personified by the protestor seen at the beginning of the report. Mr. Harper was talking about predictable reactions in general of which the protestor was a specific example. Some have argued that he was talking about polling within the Arab and Jewish communities, and while that's possible, he was also discussing, in addition to polling, "reactions within certain domestic communities." Far from being unrelated, as you suggest, the two are directly related.

Later in the news conference, the Prime Minister was specifically asked about the protestors outside the meeting. While he did say that it is important to listen to members of the various communities (as we reported, his Ministers met with two of the protestors) he also said “they can’t guide all of our decisions at the same time.” Far from being contradictory to his response to the earlier question, this was restating the government position that we faithfully reported throughout the piece.

I do, however, agree with your concern about the structure of the report. The construction of the piece did make it appear the Prime Minister was responding directly to the woman protester, and that was not the case. We should have taken the time to make it clear that the Prime Minister was responding to a general question, and not a specific question about the woman's concerns, and I regret that. While this does not constitute a misrepresentation of Mr. Harper's position, or the position of his Government, the program could have, and should have, taken the time to be clear about what prompted the response.

It is also my responsibility to inform you that if you are not satisfied with this response, you may wish to submit the matter for review by the CBC Ombudsman, Mr. Vince Carlin. The Office of the Ombudsman, an independent and impartial body reporting directly to the President, is responsible for evaluating program compliance with the CBC's journalistic policies. Mr. Carlin may be reached by mail at the address shown below, or by fax at (416) 205-2825, or by e-mail at ombudsman@cbc.ca

Yours sincerely,

Jonathan Whitten
Executive Producer
THE NATIONAL

Box 500, Station “A”,
Toronto, Ontario
M5W 1E6


I hope this information is helpful to you, and thank you again for
writing.


Sincerely,

Jamie Richards
Communications Officer
CBC Audience Relations

I do find it rather peculiar that he refers me to the Ombudsman, seeing as it was the ombudsman who forwarded my email in the first place. Yes, I know it's a form letter, but if I pursue this further, I would expect the ombudsman to do more than just send my concerns on. I specifically asked him to investigate and to make his findings known to the Canadian public. I fully recognize that he doesn't march to my orders, but still... one has to wonder if the ombudsman has any teeth.

Previous post on the topic of CBC, Media

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Update: Yup, it was a form letter! I wasn't the only one...

Friday, 11 August 2006

Blatant MSM fraud

(MSM, for the uninitiated, is blogspeak for MainStream Media. I finally figured it out a couple of days ago. Yes, I'm new here too...)

This is not new news, but I thought it worthy of passing on. I'm sure 99% of the Canadian blogosphere is aware of how blogger Stephen Taylor caught the CBC red-handed in fraudulently skewing a story on Stephen Harper's stance on the Middle East.

If you're a Canadian, and you haven't seen this, you should. And after watching, tell the CBC what you think.

If you're not a Canadian, watch and see how shamelessly media can warp a story until it turns into something completely different. This is not a purely Canadian phenomenon and it might help you know what questions to ask when watching media coverage in your own country. Please note: in this case, it is a right-wing politician being placed in front of a funhouse mirror and then pilloried for being grotesque. It could just as easily have been a left-wing politician. (OK, maybe not on CBC, but on other networks.) This is not a right wing/left wing issue - it's an integrity issue.

For the media to take issue with a politician's positions is legitimate; it's called editorializing. To misrepresent those positions is dishonest. The CBC and Christina Lawand should be charged with libel.

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